Privacy Policy

 

This is the Privacy Policy of Outercity Campers.  In this document, ”we”, ”our” or ”us” refer to Outercity Campers. 

 

In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

 

Introduction:

This privacy policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (such as personal information) and non-identifiable information. It tells you about your privacy rights and how the law protects you. Please be assured, we are committed to protecting your privacy and the confidentiality of your personal information. Our policy complies with the Data Protection Act 2018  and the General Data Protection Regulation (GDPR).

 

Data collected:

From time to time, any of your following data may be collected: name, date of birth, gender,  title, profession, contact information, demographic information, preferences, interests and financial information. The following are automatically collected: IP address & web browser information.

If you do not provide the personal data we need we may not be able to provide the service to you. If this occurs, we will notify you.

 

Use of your data:

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. We will use the data you provide us to deliver the product or service to you. From time to time, we may use your information for marketing purposes and to help improve our services. We may also contact you with information that might be of interest to you. 

 

Retention period for personal data:

Any personal infromation that you give will be retained for twelve months from the date you return the vehicle. If we need to keep data for a longer period of time, we will notify you.

  

Third party websites and services:

From time to time we may employ the services of other companies to deal with matters that may include, but are not limited to; payment processing, delivery of purchased products or services, search engine facilities, advertising and marketing. Any Data that is processed by third parties shall be processed in accordance with the Data Protection Act 1998. We may from time to time pass your information onto selected third parties whom we consider may provide you with services and products you would find useful, but will only do this if we have your explicit consent. 

 

Social media:

Our social media accounts allow you to post information with a view to that information being read, copied, downloaded, or used by other people. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We store the information posted by you, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual or third party may do with it. We accept no responsibility for their actions at any time.

 

Our use of re-marketing:

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

 

Third party advertising on our website:

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

Links to other websites:

This policy applies only to Outercity Campers and users regarding this website. From time to time, on our website or via social media channels, we may adveertise other companies or provide links to other companies. We have no control over their websites and we are in no way responsible for the content on their websites. We advise you to read the privacy policy or statement of other websites prior to using them.

 

Accessing your data:

You have the right to ask for a copy of any of your personal data held by us. You may also request that we erase any data we hold about you, unless it is data we are obliged to keep for administrative, legal or security purposes. If you wish to access your data, please make contact with us. After receiving your request, we will inform you when we expect to provide you with the information, and whether we require any fee for providing it to you. When we receive any request to access, edit or delete personal identifiable information we shall take reasonable steps to verify your identity before acting on your request. It is important that we do this in order to safeguard your information. 

 

Communicating with us:

When you contact us, we collect the data you have given us in order to reply with the suitable information. We record your request and our reply. We keep personally identifiable information associated with your message to be able to track our communications with you to provide a high quality service.

 

Complaints:

If you are not happy with our privacy policy or if you have any complaint, please get in touch with us. When we receive a complaint, we record all the information you have given us and use the information to help resolve your complaint. If your complaint requires us to contact some other person or company, we may need to give them information about your complaint. We may also compile statistics around complaints to assess the level of service we provide, but not in a way that could identify you or any other person. If you are in any way dissatisfied about how we process your personal information, we would appreciate the opportunity to discuss this with you first, but you do have the right to place a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

 

Privacy Policy changes:

We reserve the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

 

Your duty to inform us of changes:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.